Poor service

I am so unhappy with Eskom's service, logged a call on Friday as our prepaid meter was not updating after buying electricity and have been without power since. We were advised by one of the consultants we spoke to that they will spending someone out to assist and we are still waiting till today, without power. We called again twice today, and initially we were told that the call we logged on Friday was cancelled without us being assisted. We were told once again that they will be sending someone out. Its currently 3:26 pm, they will be closing in 2 hours, we are still without power, cold... The service utterly inhumane and I'm am just appalled and disgusted ....