Poor service

I've been out of electricity since Wednesday, I have been calling their customer service in and out spend more than R200 airtime all they can tell me is that " they escalating the matter" . The food is damaged, I had to throw everything out because the fridge has defrosted. Who is responsible for my damaged food, and I lost a lot of business cause am working from home. And I was promised that the supervisor will contact me within 10 minutes, it's been hours now waiting for that call. Am sure the consultant on training were told to say "we understand the situation and I will escalate the matter and please do call us after 4 hours if you still don't have power and use the same Ref #" because that's the only thing they say. Am starting to think Eskom does not care about people staying in rural areas or black people cause none of this is happening in big cities. We are customers just like anyone else who uses Eskom so we deserve the same treatment just like everyone.