POOR SERVICE

On 04/07/2023 at 14:03:50 our Electricity went of (outside the scheduling time from load shedding). Location : is in Bluedowns Fountain Village 7100 Cape Town were the one street which is Nile street was effected with no power. Various calls was logged which the first ref was: ***. We as the community called several times , sending emails and logged queries on the Alfred app but no response, one resident went so far to go to the Eskom office ref: (***) Yesterday on the 10/07/2023 Eskom techs arrived in our area to see what is causing the problem, but nothing was done due to an access problem, causing more streets in our area to be without electricity. THIS IS OUR 7TH DAY WITHOUT ELECTRICITY !!!!!!! PLEASE ASSIST.