Poor service

On Sunday in my area electricity went off n turn on after 5min it went off I then called called Eskom and spoke to the lady by the name of Anah whom dropped my call without assisting me, I then called again on Monday a was assisted by Amanda who request I get my neighbor's meter number to get us a technician to assist us and gave me a ref# ********** 08 and advise me if no one comes on that day I should call the following day which was Tuesday using the same reference number, them later yesterday when I get back home the was still no electricity I then called Eskom again about 6 times untill I was assisted by Ayanda who told me that the call was logged and the technicians in Palm springs closed my query as they picked up that in 2012 o didn't buy electricity for 2 months so that's why they can't assist me I then asked a question that this affect me even it's after 6 years I get penalised for that 2 months and the gendleman advise unfortunately I feel that it pour service I got from the agent as they advised these nothing they can do I will stay without electricity they do know untill when I then enquired of the nearest Eskom in my area and was referred to Vereeniging which is far for me I am extremely disappointed with the service I got from Eskom customer service ??????