MH
Mchunu-Shiluvana Hlengiwe

1 reviews | Active since Jan 2024

12 Feb 2026, 14:20

Poor poor service

Hi I was blocked from a prepaid Eskom Estcourt kwaZulu Natal.and I was told that we didn't renew the meter number and I had to pay R3000 of which I did in the 8 of January 2026. I was promised that I will have a new box in the next 14 days after payment. I have never received the box I'm out of electricity ever since. The service is very poor all electrical things might not even work anymore. I left my daughter so that they will find someone when they come. But she only got a message from the neighbors that on the 9th of Feb they came. It is the same day and date that my daughter went back for the follow up and they never came back after. Cars pass by going to kwaDlamini but we never got help. If I can say I'm angry that will be the understatement. Tertiaries are opened and my daughter is still stuck back home

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Replies (2)
MH
Mchunu-Shiluvana Hlengiwe's update14 Feb 2026, 16:15
Reviewer Update
Good day My name is Hlengiwe Mchunu Shiluvana, as written on my Hello Peter report regarding the poor service at Estcourt.
My meter number is *** and it's under my late my Ntombini Busisiwe Mchunu, Ezinyosini location Ntabamhlophe and my reference number is ***. That ref I got it on the 8 or 9th of January after paying.
My contacts details are as follows *** *** .
RegardsHlengiwe Hazel Mchunu
Eskom
Eskom's reply16 Feb 2026, 08:59
Official
Dear Hlengiwe Mchunu Shiluvana

We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.

Kind regardsEskom Team