POOR CUSTOMER SERVICES

I have a problem with my box , it traps and i reported the matter on the 7th of March 2021. My reference number is (***). When i report the matter i was assisted by their consultant Pebetse, the lady promised me that the matter will be attended with 7 working hours . Now it has been a month. i tried to remind them , the man who assisted me said the matter has been recorded on their system he will set a reminder. So I think they do not take customers serious because it risky to leave under a house where electricity traps. Kind regards Ms s.s Moloto***)