Poor customer service/Not anwering phones/Not attending to power failures

I would not even give the one star. We have been without power for 3 days now. We got a hold of them on Monday with Ref nr ***. They never came out to our house to check. We have been phoning them and phoning but no one answers. Both our fridges is defrosted so who is going to replace that?????? We have to pay them but we suffer these kind of losses and they just don't care. It seems that Eskom is on leave because no one there is working. Even something as simple as answering a phone seems to be something they CAN NOT do!!!!!!! I am at a lost for words. No wonder they don't get paid!!!!!!!