Poor Customer Service Eskom

On the 14th March 2018, we logged in a complain about an electrical fault we're not quite clear of that needed to be checked by Eskom. We have no electricity and we are the only house affected in the area. We received a reference number ********** 72 and were told that they'd send electricians to come check it out. It's been almost a week and we've received no help. We operate a shop in the yard, business has been affected, food spoilt, when we call they keep telling us they're looking into it. Please Assist, we are now Desperate.