Poor Customer service

On 26 June I sent a message to Eskom explaining my experience woth my electricity, I never got a response on the sms. Then I called Monday 28 June, I received a reference number. On Tuesday 13 July Eskom staff came out to confirm what the problem was, before the guy left he said he wrote a full report which he'll hansover to the electricians immediately when he gets to the office, I asked him when they'll come to resolve the problem, he told me that same day 13 July... Today is the 25th of July a month after this problem started, I can still not use any of my appliances because the power supply is so significantly low. So my question is, who are Eskom here to serve? Are the community of any importance to them? Who will take responsibility if any of my appliances became faulty during this month? I am beyond frustrated, no paying customer should be treated like a *****, they drive pass *****s who ***** electricity every day in our community, yet those people get electricity I don't get, so once again what happened to equality? I'm being treated unfairly, I know about a lot of people who experienced electricity failure during this month, their problem have been dealt with, it's winter how can you sit without electricity during winter, when this problem occurred schools closed, I still have this problem and schools are starting again after 4 weeks... This is the most ridiculous service ever!!