Poor customer service

It is with great sadness that I write this today, yesterday 24/10/2018 @ 6pm we've had a power cut, call was made to eskom, the lady advised that a technician will attend to us within 3-4 hours, but that was a pure lie as till right now, we still don't have electricity and no one has come to check the fault. We then called again only to be told that no case was logged with our first call and that they'll only log it now (26 hours later ) we use our airtime phoning the call centre, hoping to get assistance but eskom people don't make us a priority, there's eskom cars cruzing around in my township but no one wants to help, all they say is "call the office " Can we please get assistance please 5022 lemoen street Phase 1 Braamfischerville 1724