AB
Aphiwe B
1 reviews | Active since Mar 2018
04 Jan 2021, 16:26
Poor Communication when using Eskom's Customer Service channels
Eskom's customer service sucks, period! I have been reporting power outages since last year and would send via sms and email , and then recieve a response like 3 days later about my enquiry. I am still waiting for a response about last night's power outage and we still don't have electricity in our area. Then there is the sms number to report ******* electrical connections that had never responded to my messages. I really don't know what else to do because Eskom's communication platforms are annoying.
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Aphiwe B's updateReviewer Update
04 Jan 2021, 16:54Eskom fails to accommodate persons from rural areas. It was extremely hot today and my elderly mom had to go and collect water with five buckets. Unfortunately me and my sister cannot help her because of our walking disabilities. I would really appreciate a clear answer from Eskom where they will promise to do further investigations of electricity supply at Matyeba Administrative Area, Ward 05, Tsolo Eastern Cape.
AB
Aphiwe B's update04 Jan 2021, 16:54
Reviewer Update
Eskom fails to accommodate persons from rural areas. It was extremely hot today and my elderly mom had to go and collect water with five buckets. Unfortunately me and my sister cannot help her because of our walking disabilities. I would really appreciate a clear answer from Eskom where they will promise to do further investigations of electricity supply at Matyeba Administrative Area, Ward 05, Tsolo Eastern Cape.
AB
Aphiwe B's updateReviewer Update
05 Jan 2021, 06:54I received both an email and sms from Eskom with my reference number that if we still don't have power within 4 hours I must do a follow up. I was then advised to download the Eskom Customer service app that won't accept my meter number for my "convenience". ???? There is nothing wrong with my meter number because I always use the same numberto buy prepaid electricity. I refuse to call the customer service number where my call was ignored. Eskom must respond to my messages now or call and explain the root of the problem and not make temporary amendments.
AB
Aphiwe B's update05 Jan 2021, 06:54
Reviewer Update
I received both an email and sms from Eskom with my reference number that if we still don't have power within 4 hours I must do a follow up. I was then advised to download the Eskom Customer service app that won't accept my meter number for my "convenience". ???? There is nothing wrong with my meter number because I always use the same numberto buy prepaid electricity. I refuse to call the customer service number where my call was ignored. Eskom must respond to my messages now or call and explain the root of the problem and not make temporary amendments.