Poor and selfish service.

I write this review angry, cold and extremely disappointed with eskom. On Wednesday we had a slight power outage, it seemed as if the power was tripping. Then Thursday morning we had loadshedding until 8pm, however 10 houses from my block including mine still had no electricity throughout. Friday morning I the called the call center and was informed if there are no changes call after 4hrs and qoute Ref number ***,the lady technician came at about 6pm and informed us that the supervisor wanted to punish us since we sent someone to go fidget with the box, I told her we had nothing to do with it and yet we are being punished, whereas she was the one whom also informed us that the same person was arrested. She then said she will come in the morning with another technician from cosmocity. At 11am I called the customer service center to be informed that the incident was closed and I had to create a new one. Day3 with no electricity the same meat we went to buy for the planned lockdown is becoming spoiled and no one will reimburse us. Yet I'm expected to stay at home, with such poor service delivery. As I went to bed yesternight, my whole body was trembling due to coldness even when I was in bed, the only thing or person I could think of was my grandmother, if I'm freezing this much how is she holding up? Nothing hurts the most going hungry when there's food I could've prepared for me and her. I even had to go to Kliptown to buy avos and bread, while we watch our food rott in the fridge.