Please help

Bought a house via bond June 2023 and stayed in the new house July 2023 then the first week of July electricity went off unfortunately the mistake we did was to not make proper research about the property, CIC was appointed to come fix some wires and the guy told us the property does not have a meter we needed to go to eskom and get the new meter, change the account into our name. We went to eskom and encountered other problems they told us the previous owner has not been paying eskom so the account is no longer working but the Diepkloof eskom supervisor promised to help us and sent a technician but nothing was fixed till today they taking us pillar to post, getting new references every day, writing emails but no help. It's been helf a year with no electricity and we have an asthmatic son who needs to be nebulize every now and then, we've been going to doctors. Please 🙏 can we get assistance .

We don't have money for new cable installation since they told us that we're new applicants since the agent who sold the house did not follow procedures of change municipal and electricity accounts to our names.