Pensioners 2 months without electricity, eskom inhuman cruel avoidance

My parents are pensioners in their 80’s staying in Limpopo Vleifontein , my mom is a paraplegic, they stay together and there is no one else younger ,they were given a portable metre box with wrong coding by eskom, we bought electricity tokens and that metre box wont accept the tokens because its programming is wrong , we lost a lot of money to date eskom has not assisted us and my mom is very sick because of not eating properly as she needs to eat nutritious food before taking her medication. i was the one calling eskom almost everyday and they keep saying they are coming, food has been rotting in the fridge, twice my dad had to throw away rotten meat, its been two months without electricity now. The other day i spoke to lady called Mokene and yesterday i spoke to a guy who said his name is Ali promising to assist , today my parents are throwing away rotten food and meat.