Paying customer at Eskom but no electricity for 4 days

Very poor service from Eskom – no electricity since Friday

I am extremely disappointed with the service I have received from Eskom. We have been without electricity since Friday, and despite being a paying customer, I have not received proper assistance.

I have contacted Eskom and reported the problem, but I was told that technicians are not working on Sunday and that I must wait until Monday at 07:30 before anything can be done.

What makes this situation even more difficult is that I have a 2-month-old baby at home. Being without electricity for several days is extremely stressful and creates serious difficulties for my family.

I understand that faults can happen, but the lack of urgency and communication from Eskom is unacceptable. If customers do not pay their accounts, action is taken to disconnect their electricity, yet when a paying customer needs assistance with a fault, we are expected to simply wait.

I am asking Eskom to urgently attend to this matter and improve the way customers are assisted during outages. Paying customers deserve reliable service and proper communication.