PATHETIC SERVICES

This is my 5th attempt in 5 years that I am apply for a pre-paid meter with Eskom Western Cape and my second day in a row trying to get through to the call centre WC and I am now holding on for exactly 1hour. This is really pathetic; they want tariff increases but their service sucks. The Question is do they really have calll centre agents or is it 1 person that manages the calls. I am unable to find any eskom walk-in centres for Gauteng as I think I would be helped quicker at a walk-in centre than dealing with *********** staff on teh phone and I have been caller number 2 for over an hour. AND THEN AFTER 1H20 MINUTES MY CALL IS CUT