Pathetic services

Ive been unable to punch in my voucher on my meter box for the second day now and have gotten hold of your call center and was given a ref number and told i must wait for a call but 4hrs later and still nothing its Easter Sunday and my family couldn't even make our special easter lunch your service is pathetic and call center is even more pathetic spent more than R100 already on airtime and still no satisfaction of any sort worse part is i dont even know when the problem will be resolved.