Pathetic service response

We have been sitting without electricity for 3 days now. Your service is honestly very pathetic. We are paying customers but there is no urgency to fix the issue even after we have complained about it. The only feedback we are getting is you are aware of the fault and will attend to it. My question is when are you going to attend to it if we are already sitting on day 3. What are we supposed to do with the meat that is rotting in the fridge? Who is going to refund us for that? My reference number is ***. Not once has anyone contacted us regarding the complaint. When the issue is resolved we usually get up to 4 calls to find out if we have electricity but we never receive any calls when we are sitting in the dark like now. Why is the service response in Khayelitsha so pathetic. If the issue is due to the people in the area why is Eskom not doing a door to door search to identify these culprits. This pathetic service is not on we are paying customers.