Pathetic service from Eskom

We have been sitting without electricity since Thursday 10 April. What's frustrating is when we are doing follow ups a robot tells us Eskom is aware of the issue technicians will be dispatched. Eskom vehicles are roaming around fixing electricity for certain houses that only started not having electricity after us. My question is how are certain houses prioritized more than others? Are we supposed to bribe to get attention even though we logged the fault first? This is not my first time reporting this issue and it's very annoying that we have to complain to get the service we pay for from Eskom. What annoys me the most is if this electricity issue was in a white area Eskom would have responded long ago and fixed the issue. My reference number is ***. My address is 59356 Mkhombe street Kuyasa Khayelitsha 7784. When we call *** there is no option to speak to someone. I already sent 2 emails requesting feedback to *** and no one has bothered to respond to the emails. What are we supposed to do? I have a toddler and 2 children that are going to school and need to do homework, are they supposed to do their work in the dark? Is Eskom going to replace the food in the fridge that has been sitting there since Thursday. What must we do as paying Eskom customers when the service is this pathetic?