PATHETIC SERVICE FROM APPLICATIONS DEPARTMENT

I've followed the steps via email as to apply for a 2nd electricity point. Received a reply from them on 3/3/2022 stating that my request has been forwarded to their applicatuons department. Since then, no Eskom ghost has responded to my follow up enails. The call centre disengaged my call as I don't have an account number to give to them. The reference number I've received has no purpose at all. The Megwatt 011 number is not answered at all. Probably, all staff are busy with the loadshedding switches!!! Quick to increase electricity tariffs but pathetic in customer service :-(