Pathetic Service Eskom

I visited your branch in Piet Retief on the 1/10/2019 to follow up on an application for meter move logged on the 28/09/2019 with your call centre. I was them promised on the branch that it will be done within 4 days meaning latest would have been 10/10/2019, on the 08/10/2019 indeed someone came to check what material they will require to move the meter and I personally spoken to him and he assured me that he will be back on the 09/10/2019 to dig where they need to move the pole to and on the 10/10/2019 he will come to place the pole and move the meter which corresponded with the information from the office. Sadly he never returned, on the 11/10/2019 I personally drove to the offices again which is +-50 km away to follow up, I was then given a different story that is 7 working days since someone has been there it will be done within the 7 working days, nothing happened and I called you call centre many times but sadly they can’t even tell me where is the process and when will this be done. On the 04/11/2019 the gentlemen from your offices in Piet Retief called me to check If the meter has been moved which I told him that nothing has been done which makes me wonder if your job card get updated as that should had info of what has been done since the last time they came to check and he promised to get it resolved and when I asked him for a number of the offices as the call centre is no use he advised me to call him on the same number he called with which to date I cannot get through ***. 07/11/2019 someone came to the house again to check what material will be required sadly only my mother was home whose 85 years old and don’t understand anything, that person promised her that he will be back on the 11/11/2019 but never pitch as always. 12/11/2019 someone came and now he did not want to move the pole to where we agreed with the first person but wanted a short cut to get the job done and they contacted me as I do not stay home and told him that he can’t do that they must move the pole to where it was agreed which he then said this is too much of work and left, to date nothing has been done.

This is really sadden one as I have paid they requested amount and even took the effort to visit the branch and called your call centre numerous time which costed me a lot of money but I still cannot get the basic service I deserve. Here are all the reference numbers. *** Payment made 26/09/2019 *** request for meter shift 28/09/2019 *** to use for follow up Meter no:*** Contact me ***