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Crystal H
1 reviews | Active since Jun 2024
16 Apr 2026, 15:07
Pathetic service
Since my last review to date I am still left without electricity. It's really a shame how Eskom handle it's customers. Just because we are stucked with Eskom as an electricity provider we have to just go with their terms. They're Wrongfully confiscated my electricity meter, I have been waiting on an electrician to return my meter after I went to their main branch in Bellville, bear in mind it is my time and transport. They're came last week unannounced no calls no warning and just expect me to be at home where as I'm working. Where in the world do they're just rock up at a person's front door unannounced without notifying a person. I called the call center and waited 25 minutes only for the line to go silent after I'm number 1 caller in the queue.
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Replies (4)
Eskom's replyOfficial
16 Apr 2026, 15:29Dear Crystal
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
Eskom's reply16 Apr 2026, 15:29
Official
Dear Crystal
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
CH
Crystal H's updateReviewer Update
16 Apr 2026, 16:34Please note I cannot answer calls during working hours. I'm only available after 6pm after work and before 8:45am in the mornings. I would prefer email communication to keep everything on records
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Crystal H's update16 Apr 2026, 16:34
Reviewer Update
Please note I cannot answer calls during working hours. I'm only available after 6pm after work and before 8:45am in the mornings. I would prefer email communication to keep everything on records
CH
Crystal H's updateReviewer Update
17 Apr 2026, 08:35It is no use I communicate to you over emails. You guys don't responds. Now you tell me to communicate via email. Why should I send an email when I've sent numerous emails.
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Crystal H's update17 Apr 2026, 08:35
Reviewer Update
It is no use I communicate to you over emails. You guys don't responds. Now you tell me to communicate via email. Why should I send an email when I've sent numerous emails.
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Crystal H's updateReviewer Update
27 Apr 2026, 08:45To date, I have no resolution. Esihle responded to my email, but still no resolution
It seems there is no transparency within Eskom departments as I went directly to the branch in Bellville and they're confirmed my meter was wrongfully confiscated however when Esihle responded to my mail he/she asked me again to send proof of my FBE.
So you guys are such a big company and are you telling me you don't have records of a person's FBE units?
The worst part is, I was ask to send proof of this whilst their head office branch already assisted and resolved the issue
It's winter, it's cold, I've been without electricity now for 2 months
All I need is for you guys to tell me when an engineer will return my meter and between what time
Also your engineer was at my property 2 weeks ago the only issue is I'm working and you guys didn't let me know you are coming. Bear in mind, I am a working mother I cannot wait for Eskom, if that's the case when am I gonna work. You guys need to let me know in order for me to arrange for someone to open for you guys that's all. Why is this so hard 😢
It seems there is no transparency within Eskom departments as I went directly to the branch in Bellville and they're confirmed my meter was wrongfully confiscated however when Esihle responded to my mail he/she asked me again to send proof of my FBE.
So you guys are such a big company and are you telling me you don't have records of a person's FBE units?
The worst part is, I was ask to send proof of this whilst their head office branch already assisted and resolved the issue
It's winter, it's cold, I've been without electricity now for 2 months
All I need is for you guys to tell me when an engineer will return my meter and between what time
Also your engineer was at my property 2 weeks ago the only issue is I'm working and you guys didn't let me know you are coming. Bear in mind, I am a working mother I cannot wait for Eskom, if that's the case when am I gonna work. You guys need to let me know in order for me to arrange for someone to open for you guys that's all. Why is this so hard 😢
CH
Crystal H's update27 Apr 2026, 08:45
Reviewer Update
To date, I have no resolution. Esihle responded to my email, but still no resolution
It seems there is no transparency within Eskom departments as I went directly to the branch in Bellville and they're confirmed my meter was wrongfully confiscated however when Esihle responded to my mail he/she asked me again to send proof of my FBE.
So you guys are such a big company and are you telling me you don't have records of a person's FBE units?
The worst part is, I was ask to send proof of this whilst their head office branch already assisted and resolved the issue
It's winter, it's cold, I've been without electricity now for 2 months
All I need is for you guys to tell me when an engineer will return my meter and between what time
Also your engineer was at my property 2 weeks ago the only issue is I'm working and you guys didn't let me know you are coming. Bear in mind, I am a working mother I cannot wait for Eskom, if that's the case when am I gonna work. You guys need to let me know in order for me to arrange for someone to open for you guys that's all. Why is this so hard 😢
It seems there is no transparency within Eskom departments as I went directly to the branch in Bellville and they're confirmed my meter was wrongfully confiscated however when Esihle responded to my mail he/she asked me again to send proof of my FBE.
So you guys are such a big company and are you telling me you don't have records of a person's FBE units?
The worst part is, I was ask to send proof of this whilst their head office branch already assisted and resolved the issue
It's winter, it's cold, I've been without electricity now for 2 months
All I need is for you guys to tell me when an engineer will return my meter and between what time
Also your engineer was at my property 2 weeks ago the only issue is I'm working and you guys didn't let me know you are coming. Bear in mind, I am a working mother I cannot wait for Eskom, if that's the case when am I gonna work. You guys need to let me know in order for me to arrange for someone to open for you guys that's all. Why is this so hard 😢