Pathetic service by ESKOM

<p>After paying R1300 in March, exceeding the amount owed for the month, I didnt pay for May. Thinking my account is still in a debit for me. ESKOM decided to 1st change my method of statement to email, then captured my details incorrectly which meant I didnt get my statement for the month of May. They then switch off my electricity for non payment, even though I paid more than needed in April. When phoning their customer care line the gentleman informs me I have to pay an amount of R1200(60 days) AND R1700(30 days). Which I dont understand where it came from, its impossible that I'm behind by 90 days! I then requested what I must pay to have the power switched on immediatly. He informs me that R1020 must be paid to have it switched on within 2 hours. That was at 18:00 and Im still waiting more than 12 hours later. When phoning customer care at 21:00, an arrogant lady(Boitumelo) could help me and informs me that it will take 2 days to switch it back on. What was the R1020 for then. Why was I paying R4022 in total for me to wait 2 days to have it switched on again. IS this the service delivery us South Africans must just deal with. Should we just be happy being held hostage by ESKOM and let it go as they do not know what the corrrect procedures are? Why must we pay for their mistakes and just wait patiently for them to sort out anf suffer for their mistakes. ESKOM is pathetic!</p>