Pathetic service and incompetant technicians and agents

Does Eskom even know what they are doing?? Its been 3wks since my prepaid meter is faulty. You call they give you reference # after refence#. Technicians come and go but still no solution. What makes matters worse is that there is no way of escalating issues, you can only speak to call centre agents. They claim that you cannot talk to anyone higher, supervisor or line manager. Really now. Tell me what else to do? Sometimes I dont blame citizens/customers for taking matters into their hands. Remember the CT couple that poured poo on the floor at municipality's office. This is irritating, now we are without electricity, we bought vouchers from different vendors still that is not helping. Can someone at Eskom that know how to fix this faulty prepaid meter assist. These are all my reference # and the many recorded calls on your machines *********259431