NM
Nokubonga M
1 reviews | Active since Apr 2025
11 May 2026, 06:08
Pathetic service
We have been sitting without electricity since Thursday 7 May 2026. No one has even bothered to come out and fix our problem. I have elderly parents and school children. How are we supposed to wash their uniform? How are we supposed to iron the uniform. What is going to happen to all the food in the fridge? When it rots who is going to replace it? Why is Eskom so pathetic all the time. I am writing exams online this week. Tell me how am i supposed to do that without electricity? Why are our lives not important to Eskom. We pay for the service but we are getting nothing. My reference is ***. Eskom you need to do better.
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Replies (4)
Eskom's replyOfficial
11 May 2026, 08:48Dear Nokubonga
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
Eskom's reply11 May 2026, 08:48
Official
Dear Nokubonga
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regards
Eskom Team
NM
Nokubonga M's updateReviewer Update
12 May 2026, 00:31Acknowledging our issue without sending someone to fix it does not help us with anything. We are on day 5 without electricity. In this cold weather I am sitting with elderly parents and a sick child. I had to make alternative arrangements to write my exams when I could have written in the comfort of my home. No one from Eskom has even bothered to call. I ask again who is going to replace our food that is rotting in the fridge? Why are we as Eskom clients not valued enough to get the service that we pay for. Its not like we are getting electricity for free. We are paying customers
NM
Nokubonga M's update12 May 2026, 00:31
Reviewer Update
Acknowledging our issue without sending someone to fix it does not help us with anything. We are on day 5 without electricity. In this cold weather I am sitting with elderly parents and a sick child. I had to make alternative arrangements to write my exams when I could have written in the comfort of my home. No one from Eskom has even bothered to call. I ask again who is going to replace our food that is rotting in the fridge? Why are we as Eskom clients not valued enough to get the service that we pay for. Its not like we are getting electricity for free. We are paying customers
NM
Nokubonga M's updateReviewer Update
12 May 2026, 11:37Good day Eskom
We had an issue way before the extreme weather conditions. How are we a priority if the technicians are now being dispatched to other places overlooking us who have been sitting without electricity since 7 May Thursday last week. All i am getting from Eskom is apologies that doesn't mean anything to me. While we are waiting the food in the fridge is continuing to rot and my child is getting more sick. It's cold and we should not be sitting without electricity for so long as paying customers. Empty apologies are not helping me with anything. I will be satisfied when our electricity is fixed.
We had an issue way before the extreme weather conditions. How are we a priority if the technicians are now being dispatched to other places overlooking us who have been sitting without electricity since 7 May Thursday last week. All i am getting from Eskom is apologies that doesn't mean anything to me. While we are waiting the food in the fridge is continuing to rot and my child is getting more sick. It's cold and we should not be sitting without electricity for so long as paying customers. Empty apologies are not helping me with anything. I will be satisfied when our electricity is fixed.
NM
Nokubonga M's update12 May 2026, 11:37
Reviewer Update
Good day Eskom
We had an issue way before the extreme weather conditions. How are we a priority if the technicians are now being dispatched to other places overlooking us who have been sitting without electricity since 7 May Thursday last week. All i am getting from Eskom is apologies that doesn't mean anything to me. While we are waiting the food in the fridge is continuing to rot and my child is getting more sick. It's cold and we should not be sitting without electricity for so long as paying customers. Empty apologies are not helping me with anything. I will be satisfied when our electricity is fixed.
We had an issue way before the extreme weather conditions. How are we a priority if the technicians are now being dispatched to other places overlooking us who have been sitting without electricity since 7 May Thursday last week. All i am getting from Eskom is apologies that doesn't mean anything to me. While we are waiting the food in the fridge is continuing to rot and my child is getting more sick. It's cold and we should not be sitting without electricity for so long as paying customers. Empty apologies are not helping me with anything. I will be satisfied when our electricity is fixed.
NM
Nokubonga M's updateReviewer Update
13 May 2026, 06:59Day 6 without electricity which is highly frustrating. Eskom can we get the service that we pay for.
NM
Nokubonga M's update13 May 2026, 06:59
Reviewer Update
Day 6 without electricity which is highly frustrating. Eskom can we get the service that we pay for.