Pathetic Service! 5 Months and Waiting

It's been over 5 months since logging a call to correct the fact that Eskom has double charged me for a reconnection. After countless of detailed phonecalls, online requests and emails, Eskom is yet to get back to me within the 48hrs they promise, and in the rare event that they actually do call back, they've *****ed it up each time, even so far as logging it with the wrong province to which I am told I need to relog the call with Eskom. Never in my life have a come across service so bad (48hrs vs 5+months later), and all they need to do is listen to the voice recordings, admit they *****ed up, and rectify my account. At this point, even with the sharecall, my phonebill has exceeded the amount owed to me by Eskom, and if I knew that to begin, I may as well have paid them as it would've been cheaper and less frustrating.