Pathetic service

Worst experience i have ever had .i bought electricity on the 18june and when trying to load it it wasn't go thought. Called eskom contact center and they check on their side and could not assist me . i was then told a technician will be send to my home , the turn around tine is 7 and half hours . i waited no one came its the 26 today and have been doing follow ups but no one is assisting me i have wasted my time and money holding on for over an hour with no help .