PATHETIC SERVICE

I m so disappointing we just moved in to our new house and we unable to load electricity (uni pin) we called Eskom to assist, since 24 in the morning till today no help .we have received reference ********** 38 and ********** 12 and both closed as we received sms that a field staff member came and we where assisted..i want to know exactly how the case was closed as we where not helped and the name of the person as serious action needs to be taken against them as i am sure they claimed for something they didn't do. our food has spoiled which is a total waist for your staff incompetency. CAN YOU HELP US!!!! contact me on ********** 900