Pathetic Service

My mother of 62 years lost power connection on Thursday and only made me aware of this on Friday afternoon, I called Eskom line and even their line was not helpful after hours as I was on hold for more than 30 minutes for the phone to be off at the end, without even speaking to a consultant. I then tried on Thursday and the same thing happened as it was outside of their hours.

Called on Monday and spoke to a lady who logged an incident for me ***. To my surprise, this incident was deemed resolved just after 15 minutes I got off the phone with the lady, no phone call or anything & my mother is still with no electricity to this hour. I then called and tried to follow up as to why is this ticket closed and no 1 was dispatched to go check. How can such a big company be so ******** and have no kind of service delivery accountability?

How does Eskom redeem themselves from high electricity tariffs for the elderly and still have such pathetic service towards them as well?