Pathetic Service

In August 2014 my Mother meter was exchanged and was told this is a temporary solution until a new one is installed.Upon calling your call center it was discovered that the meter number *** belong to a Matlala and not Mogwaneng.the old meter number *** was taken away and a replacement form filled in by the technician.since then its been a struggle to load electricity and we are now in February 2015 my mother doesn't have power because of this.calls logged ref number *** and was promised by one Jeffrey Molemi that Eskom will do a restoration of power until the issue is resolved.the technician went to the house and said this is not their issue.a number of calls later i spoke to a Mr Mokwari from your Johannesburg call center on Saturday 7th of Feb and i am still waiting for his feedback supposed to have been provided at 19:30 the same day. Eskom is blaming my mother for their mess since they cant resolve.I would like this to be resolved immediately and my mother reimbursed for all she had to go through.Why cant you give feedback when you make a promise to.