Pathetic, saddest and unfair treatment for pensioner

Good day, address to CEO and Minister.

I write this review with great sadness,frustration and disappointment that senior citizens are threated in this manner. Where their lives does not matter and this could happen to your mom or father, would you threat them same way or Eskom will make a plan immediately if they are faced with similar situation.

My mom has no electricity since Wednesday last week 13-05-2026.I logged and did the power outage with Eskom Alfred AI, have 6 references and all are closed without technician going to her place.

She is asthmatic and had to use her nobulizer at some few houses,have you not feel shame and have no heart anymore?She is emotionally and physically being abuse by Eskom, it's cold and is buying her prepaid and has not *******ly connected her power. The people who *******ly connects have power how pathetic and insensitive that is.

Yesterday on the 18-05-2026 around 2pm a technician went and told her he has been there for so long ,he is tired and going home. They big guy folded his ladder and left before she could get his name and registration of the Eskom car.

This outage happens every week or after two weeks,same process but no one bothers to assist.Eskom staff knows about ******* connections in the area so must she suffer for other people? If it's not outage it's reductions,she practically has no power and gas stove is not an answer. Shes afraid of using gas and innubulizer needs power and heater to keep warm,food,fridge,geyser all appliances will be damage. I have also ran out of patient and words to say to console her and eskom customer center.

I spoke to Dakalo yesterday at 15h40 and she told me she won't be able to see the technician, but the report references are on the system and case was closed whilst I was talking to her.Dakalo was also shocked.I can be called *** or she can be called.