Pathetic Eskom Cape Town

Recently brought a townhouse. Sent through all documentation to have the electricity transferred to my name. 1) still not transferred to my name. .ore than a month. 2)received a statement from the previous owner. For almost R3000. Where I've never used more than R700 electricity in the past. EvER. 1 person occupying the house. Not using the stove or oven. Geyser off. Working most of the time. Leaving the house at 5 getting home at 7. Eating at work. No time to watch TV. How is this possible.

3)been calling 3days in a row now. 1st in line. Waiting more than 34min. Then call was dropped.

4) can't use the app as the electricity is not yet in my name.