Pathetic customer service and unfair treatment

Good Day. I live in Ext 12, Kagiso. Electricity started to go off in our street since May 2020 we have been calling Eskom and getting many reference numbers to no avail, we don't have electricity even today. We have school kids, students and people that are working from home, what must we use when there's no electricity. One call centre agent even had the guts to say to me "It is you who has a problem where I am I have electricity. Eskom customer service is pathetic, how do you let people to be without electricity for 5 months. Eskom does not prioritize it's customers and they don't even give us feedback. Can the employees at Eskom spend 5 months without electricity, put yourself in other people shoes. We have sick, disable and elderly people in our street and people are suffering. This is unfair treatment and inhuman.