Pathetic customer service

On the 5th May our electricity in Phokeng Windsor sec went off. We logged calls, got ref nrs that we later followed on, called Eskom, held on for decades until I got cut off, even todate, NOTHING has been done. I called Mr Bheki Nxele, the area supervisor. He then called a lady called Nomandla the technician who said they were dispatched to another area in Phokeng and not the. One in question. She was then dispatched to Windsor and indeed at 20:0 she called me to confirm my adr and ref nr. It is now 22:45 and still no sign of Eskom. Is this what we pay for? Do we have the right people in certain positions who put customers last. Where is customer service in South Africa. Where is a sense of Ubuntu#eskom