Pathetic and disgusting service.

My uncle has been without electricity for 2 months, multiple calls were logged to fix this issue but no one attended to it. My uncle is diabetic and uses insulin which need to be refrigerated but that is not done because they don't have electricity. When you visit Zola and Braamfidcher customer care offices you are attended to by security officer's because clients are not allowed in since COVID time, this is extremely unfair because they just take your number and meter number and nothing is done. This is very strange because offices in the suburbs are open to clients. Can this matter be attended and offices be open to clients as their Batho Pele Principles.