*Part 2: Disgruntled Marginalized Customer*

Since 19th July 2020, we still do not have electricity, I am out of words. I wish someone from Eskom could do something about it. Right now, children have flu and cough from bathing from cold water, after bathing cold water then they have to eat a cold meal. No electricity to warm them up thereafter and worse the weather is not making it any easier. Everything we had stocked up in the fridge all gone to waste since we had to throw it away after getting bad. Even though it's month end it does not make it any easier since we are experiencing salary cuts. So how do you buy daily, it's expensive instead of stocking up and worse going to shops daily means more exposure to this COVID-19 pandemic.

Our Lanseria Depot area manager is not treating this matter with the urgency it deserves or doing anything about it, wish he could at least do something. Imagine Maine Street, Cosmo City, Extension 0 (zero) has not had electricity since 19th July 2020, surprisingly we saw the City Power replacing lights in a dark street, what an insult. Further all the more than 15 reference numbers we get are closed and Technicians lie that the problem has been fixed and power restored of which they have not done anything or even come to our area since 19th July 2020 but in Extension 5, an area which is across the road on the other side of South Africa Drive, if they report, within hours or less you see Eskom vehicles and technicians attending to them and at times even come twice which happened yesterday, that's unfair. I wish there was someone to speak to who would listen but unfortunately, we just have to endure the pain as is.