Paid eskom upgrade amount but no one is updating us is two months now

I am very disappointed with the service following the upgrade payment we made. A substantial amount was paid for the upgrade back in November, yet the upgrade has still not been completed.

We have received no communication at all—no calls, no SMS, no updates. Each time, we are forced to follow up ourselves, which is extremely frustrating given the amount already paid.

Could someone please contact us as a matter of urgency to provide clarity and resolve this issue?

I look forward to your prompt response.

Meter number: ***

NP Matsile

Kindly assist with an urgent update.

Kind regards

Carol Matsile

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