Overcharge complaint accepted but still disconnected (***)

<p>Despite logging a call 3 months ago that the estimated charges were significantly higher than actuals (sent metre readings with pictures) and then having an Eskom person come to our house to verify and advise that we should await an updated statement with our reconnected (correct) readings our electricity has been disconnected. The supposed SMS sent to us was never received and now we are expected to pay the full (overcharged) amount and spend the day at the Rivonia office to get back on. We are happy to pay for a service but it's not acceptable to be held to ransom for paying an overinflated charge or be cut off. Inconvenience and **********.</p>