Outrages Eskom Bill Hike by Dawn Santhiah from Eskom

To whom it may concern, My name is Omon David, an Eskom prepaid customer. Late 2023 Eskom stop sending me my monthly bills, at early 2024. They sent me an estimated bill of 35,000R and we made a payment arrangement and later decided to payoff and we did a once payoff to clear the outstanding Eskom account. I received a call from (Dawn Santhiah” from Eskom) telling me there was a payment arrangement and I explained how we have paid and forwarded POP to her. Since March 2024 we began paying normal bills till October 2024. Eskom disconnected our electricity saying, our eskom account summary was brought to date OCTOBER 2024 AND there is an outstanding 7,000R that must be paid, we PAID 8,600R including reconnection. January 2025 DAWN SATHIAH sent me another Eskom bill of 63,996.42 and called me to payup otherwise am due for immediate disconnection. I tried reaching out to Dawn Santhiah, she said in quote (she re-billed me from March 2024 till January 2025) but I explained and sent proofs of all payments I made through the whole 2024, she said it’s not her concern and I must pay the 63,996.42 and sent someone to disconnect my electricity. She forced me to pay 17,200R before reconnection and said I must pay outstanding 53,964.93 within 3months. PLEASE I NEED HELP WITH RESOLVING THIS BILL THAT WAS PERSONALLY IMPOSED BY DAWN SANTHIAH. I stay in a single property and not a factory to be charged for electricity that I don’t consume monthly. I have gone to Eskom Megawatt Office several times to try resolving the situation, she refuse seeing me and just talking to me through the phone. I have all proofs of payments on my eskom account but she has taken it upon herself to frustrate my life and business. The Lady’s name is Dawn Santhiah and phone ***. Please I need every help to resolve this matter. Regards, Omon David.