1 reviews | Active since Oct 2019
Ongoing Power Interruptions – Calls Closed Without Resolution
I am extremely frustrated with the level of service I have received from Eskom.
For almost two weeks now, I have been experiencing continuous power interruptions at my property. The electricity goes off every few minutes and comes back on after about 5 to 6 seconds. These constant short outages are not only disruptive but are also damaging my electronic appliances.
I have logged multiple service requests through the Alfred Chatbot, but my cases keep being closed as “resolved” without any technician ever coming out to my house to investigate the issue.
Here are my previous reference numbers:
***
***
***
It is unacceptable that calls are being closed without any physical inspection or proper resolution. The problem is still ongoing, and my property and appliances are at risk due to these recurring power interruptions.
I urgently request that a technician be sent out to properly assess and fix the issue, and that this matter be treated with the seriousness it deserves.
I look forward to a prompt and permanent resolution.
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regardsEskom Team
We acknowledge receipt of your query and regret any inconvenience caused. Your query has been referred to the relevant department for review and resolution.
Kind regardsEskom Team
Now the situation has escalated, I am completely without power.Some of my lights have already burnt due to these ongoing electrical issues, and I am concerned about further damage to my appliances.
I have continued logging tickets after my initial reference numbers ***, ***, ***), but all of them have been closed without any resolution.
During my last call, I was told that my meter would be replaced, but no one has followed up or come to carry out the replacement.
It is extremely frustrating that tickets are being closed without any actual work being done, while the problem continues to worsen.
This matter has been ongoing for far too long.
Now the situation has escalated, I am completely without power.Some of my lights have already burnt due to these ongoing electrical issues, and I am concerned about further damage to my appliances.
I have continued logging tickets after my initial reference numbers ***, ***, ***), but all of them have been closed without any resolution.
During my last call, I was told that my meter would be replaced, but no one has followed up or come to carry out the replacement.
It is extremely frustrating that tickets are being closed without any actual work being done, while the problem continues to worsen.
This matter has been ongoing for far too long.