Nuisance Disconnection to retrieve additional reconnection fees.

Eskom Disconnected my power yesterday on 28 June. The end of the month is 30 June – the date my account is always paid, every month, by standing order via FNB. Due to some personal trauma during which my phone was ******, I did not receive any sms as per your system, neither was contact made via email and no phone call was made. The staff / contractors who was sent to do the disconnection was insulting and aggressive. When asked to wait before power was cut, as I was not on the premises at the time, my staff was insulted. The account has been paid consistently for the last 6 months, due to ESTIMATED readings (by the way I pay R31.54 per day for “services and administration” and ESKOM does not even read the meter every month) the 30day amount are paid. At this time I still have not had any response from YOUR sms emergency contact number, your CSonline website was offline for the entire afternoon and I had to make 2 phone calls holding for 30 – 70 minutes to reach Eskom. I also have had no response to the emails I sent to CUSTOMER CARE during this time. I have had additional cost to purchase fuel during your load shedding periods in this month as we have no council water and all water needs to pumped to provide for animals and staff as well as to adhere to COVID regulations. I feel that you should at least provide to the end of a month after issuing ONLY an sms for a payment request before power is cut! This has had dire consequences for my business. My Account was due on 2021/07/08.