Not Sure weather is ***** or mistake or ****** behavior by Eskom

I recently purchased the property and needed to transfer electricity and the events went as follows:

1. In June 2023 - I contact Eskom and was supp**** with email address for transfer and I sent all required documents. Martha Kgaka and Kelebogile Makau were responsible people assist and acknowledge receipt and requested meter pictures; which I sent.

In July 2023; I followed up and the two didnt get the respond to my emails and I copied ***

August, September, October 2023 - I follow up after every two weeks and nobody responded.

In November 2023; I follow up and Martha Kgaka responded and said I must send the email to *** not to her and ignored all the emails.

I kept on calling and eventually, I was contacted by Obiditse Mothibe and shared the email address. I resend the same documents sent in June 2023 and she requested some clarity which I provided.

On the 21 November 2023; I received an email from her with new account number and banking details plus security deposit and transfer fee. The transfer fee was : R13600 Security fee: R7070

To my suprise; over R20k to transfer electricity and then requested Eskom official documents noting such.

In a day or two; which responded that it was a mistake the transfer fee not over R13k but just above R1k. I then made an arrangement to pay the amount over time and she indicated, I just have to cover current usage.

Surprises- Eskom came to disconnect my power (Neighbors' cables disconnect and the Eskom sticker speaking to the neighbors' property.

I called Eskom; spoke to the first person who didn't drop the call but left the phone - I could hear from a distance taking about coffee. I dropped and call again, remember You wait for over 10 minutes everything you call.

Do I need to pay people on the site to get a supply from Eskom or do I need to be White. Previous owner didn't pay Eskom a cent for over 2 years and he was never connected.