Not resolving electricity issues and bad service

<p>We have expirience an issue with the electricity box since Sunday(16/04/2017). We contacted eskom at 18:21 and we were given a reference number - ********** 25 and the lady i spoke to advised that i should call again after 4 hours to follow up. I called again at night and was advised by another lady that eskom does not come check out electricity issues at night, then i call again Monday(17/04/2017) around 6:00 am and the lady i spoke to advised that she will follow up. i then waited another 4 hours and make the call again and spoke to a guy and he advised that the case is still open and he will also follow, no one was giving me what time would eskom arrive to fix the issue with the eletricity box. When i tried to call again after 17:00 they advised me that the issue is resolved but eskom did not come to the place and fix the issue, i was then advised to log another issue which i was given another reference number - ********** 03 and they also told me to follow up after 4 hours which i did and now they are telling us that eskom can't come to our place due to the danger of the area but eskom has been to the place before to fix this electricity box issue. When i advised them of this they then said they will send out someone but refusing to give us an estiminated time of arrival. Eskom please we need to use the electricty and we have been calling you since Sunday - 16 April but today is 18 April and we are still waiting.</p>