Not receiving back refund, Eskom ***

I have sold my home. Eskom was provided with the meter reading by the new owners on the 3 rd July 2015. I have send emails to Eskom that my meter had to be removed from under my name. This mail was confirmed by Eskom. All requested documents were provided by myself. A credit note from Eskom was sent R 2.366.23. In Eskom's email was mentioned that it took about 4-6 weeks to process this credit back in to my bank account. Since then nothing much has happened. I have contacted Eskom a few times, of which the last time was 30th Sept. Eskom rep**** with an apology for the delay and mentioned that it would be relayed to the relevant department again as mentioned in the initial confirmation. It is now the 2nd October, 13 weeks later after giving the final reading ! In my humble opinion this matter should now be sped up. Waiting another few weeks, and me following up all the time is NOT an . I am a recently divorced woman (this month), I live on a minimal budget, I need this money ASAP. Please Eskom be so kind to speed this matter up most urgently and refund the R 2.366.23. Kind regards, JM Ouwehand