Not provided with Reference No.

Yesterday we had a power outage at 12:57pm and the electricity only came back midnight. I have been trying to get in touch with eskom unsuccessfully, i had to wait on the call que for over an hour only for the customer service Rep to answer and drop the line on me before i even spoke.

I was also on Alfred chat bot and there was no reference number provided and kept being referred to the contact centre. I need a reference number for work purposes, i need to forward it to my employer as proof that there was an outage or any sort of reference number that shows that ive been in contact with you. Your customer Service is very appaling for such a big business, i might lose my job because of this😡