Not happy customer

Hi Am Boitumelo residing in Diepkloof am not happy about the services that I got from the Eskom contact centre. On the 13 June 2025 I logged a call regarding the challenges that i have with the meter number *** and was given ref no:*** and when I called again on Tuesday on the 17June 2025 I was told that the ref no: *** was closed as the technician claimed that he did assist which never happened, I was then give another reference number on Friday the 20 June 2025 which I was then told it was close with no reason. I called again on the 21 June 2025 and was given another reference number which is Ref No: *** spoken to Mbutho who told me that they will not be able to assist me as the have high volume of calls. This is really frustrating as I am without electricity from the 13 June 2025 to date and the Eskom contact centre is not willing to assist me. Honesty am not happy with your services as I use my money to call Eskom and spend hours waiting to be assist in vain. Eskom Gauteng your service are bad and I am not happy at all.