Non existent service

We live in Glen Austin Potgieter Street, Midrand and have been trying to log electrical faults since the lightning strike late Sunday evening. The bot doesn't seem to be working and many people on our street and area have not had any response from Eskom?????

Nothing uas been done to assist us and we keep getting the same message that technicians are working on the fault, but no one is to be seen???????

One of our neighbours managed to het a reference number... But then it was cancelled by Eskom???????

Can you please assist as this is turning out to be very costly.

Your fault has been logged! Your reference number is ***.... 👆I logged this yesterday evening again after the previous log was cancelled by Eskom