NOBODY WORKING AT ESKOM? THEY DONT ANSWER PHONES

I HAVE CALLED THE ESKOM CUSTOMER CARE LINE TEL No: *** FOUR TIMES TODAY. EVERY TIME I GO THROUGH ALL THE STEPS AND THEN HOLD ON FOR AN HOUR AND LISTEN TO **** MUSIC THEY PLAY BUT NOBODY ANSWERS THE PHONE. I HAVE PICTURES OF THE ACTUAL TIMES THAT IA WAS ONLINE WITH THEM - TO NO AVAIL!