No tokens no electricity

My parents cannot buy electricity because they need to get verified while they have been using and buying electricity all along, call center queue will have you on hold for over 2 hours, my parents are elderly pensioners that had to spend R200 or more airtime trying to call eskom until the money finished, they've been in the dark from Thursday October 24 2024 to date, there is no email or WhatsApp helpline, and they don't or can't get these token they need to enter on the meter, I'm do upset with this stupid company