No technician was dispatched

We are struggling for almost 48 hours to get our electricity back on the switch at the Could be the problem as our neighbours Have electricity and we are the only ones off that is not the first time this happenedHowever this time is first time we could not get hold of any representative of Escom Escom system is a **** system as it is an automatic response or talking box last message received Eskom Ref *** Dear Customer, Power should be restored as per field staff. If your power is not on please report it again. but no electricity this was reported again this is the second message with the same outcome No technician was dispatched